General Policies | Terms and Conditions

Safe delivery to all cities and towns across South Africa. All orders carry a 100% replacement guarantee for any damages incurred during transport. Delivery fees are calculated at checkout, and are based on the size of your order and the destination it is being delivered to and are subject to change. 

Collection:

If you are in the East London area, you are most welcome to collect your order. Once your order and layout have been confirmed, you will be notified as soon as it’s is ready for collection. Please indicate the date and time you wish to collect, and we’ll make sure your order is ready and waiting and send the relevant collection details.

Manufacturing and Delivery schedule 

We strive to produce and deliver all orders as quickly as possible, and will always do our best to accommodate any urgent orders, so please get in touch with us for any special requests.

Production times: 

* 3 – 7 working days, depending on order size, quantity, product type, and production capacities.

Delivery times:

Times may vary, but you can expect delivery within 2-3 days from dispatch. Please contact us should you have any queries regarding the above information, or any of our products.

Refund & Return Policy

The provision of goods and services is subject to availability. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should Celize Czichon exercise this right, the User will receive a full refund with no deductions. Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the online shop facility should be directed to Celize Czichon, at info@celizeczichon.com

Defecteded products may be returned within 7 days of receiving the goods. A replacement will be provided – You have the right to open the package and check the contents but the product must be returned unused, and all original packaging and labeling must be returned or we will be unable to issue a refund. Please keep in mind that you are responsible for the safe delivery back to Celize Czichon of all returns, we suggest courier or insured post and tracking. 

The following will NOT be regarded as defects and will not entitle you to a return under this section:

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from sea / air corrosion;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorized alterations to the product;
• where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

How do I clean my canvas?

The best way to remove dust collection is with a soft duster. For cleaning of the canvas you can use a soft damp cloth on the face and edges of the print, without damaging the canvas.

Can I hang my canvas outside?

Although our canvas inks are UV protected, no artwork should ever be left in direct sunlight for long periods of time.

Can I hang my canvas in a bathroom or humid area?

Canvas is a natural product and our frames are made of wood. This gives our product the tendency to shrink or swell in these types of conditions. You should not hang your canvas in a bathroom or directly over a heat source.