FAQ – CELIZE CZICHON PHOTOGRAPHY

Will the print fade or lose colour?

Our Products are printed on archival paper, such as our Canvas, are guaranteed not to fade for 75 years under normal indoor lighting conditions.

Do your canvas prints have a protective coating?

Yes, our canvas prints are sprayed with a special protective coating that will protect them from dusting and cleaning.

How long does my order take?

After payment has been processed, your work of art will be shipped to you in 5-10 working days. Please allow 1-3 days for the courier to deliver, depending on where you reside.

Do you offer returns?

You are welcome to return or exchange your order within 7 days of the date of delivery in its original packaging and condition. No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return. Once we are satisfied of the condition of the item, you will be refunded via your original method of payment or have the option to exchange your item. Unfortunately we do not accept returns of sale items.

Courier fees are non refundable.

Any shipping fees associated with making returns is the responsibility of the customer and will not be refunded.

If your product is damaged in any way by the courier company, please notify us and send us images as proof within 10 days of delivery so we may correct this as soon as possible.

No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return. If any returned items are damaged during return transit due to obvious insufficient packaging, you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you.